Return Policy

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Service-Based Business

Waxhandmadeao provides wardrobe consultation services, which are delivered through consultations, audits, and personalized guidance. As a service-based business, our consultations are provided at the time of service delivery.

Return Period

Since we provide consultation services rather than physical products, the concept of returns applies differently:

• For scheduled but not yet completed consultations, you may cancel or reschedule up to 24 hours before the scheduled appointment time
• For completed consultations, service delivery is considered final once the consultation session has concluded
• If you have concerns about a completed consultation, please contact us within 7 days of the consultation date to discuss your concerns

Return Conditions

For consultation services, the following conditions apply:

• Cancellation requests must be made at least 24 hours before the scheduled consultation time
• Refund requests for completed consultations will be considered on a case-by-case basis
• We may request information about your concerns to better understand the situation
• Refunds, if approved, will be processed using the same payment method used for the original transaction

Return Shipping Costs

As a service-based business providing consultations rather than physical products, return shipping costs are not applicable. Our services are delivered through virtual or in-person consultations and do not involve shipping physical items.

Return Process

To cancel a consultation or request a refund:

1. Contact us via email at welcomeY3mxs9K1m or call +1 (484) 513-1175
2. Provide your name, consultation date, and reason for cancellation or refund request
3. For cancellations, we will work with you to reschedule or process a refund if requested at least 24 hours in advance
4. For refund requests on completed consultations, we will review your request and respond within 5-7 business days
5. If approved, refunds will be processed within 10-14 business days to your original payment method

Non-Returnable Services

The following situations are generally not eligible for refunds:

• Consultations that have been fully completed and delivered
• Services that have been customized based on your specific requirements and preferences
• Cancellations made less than 24 hours before the scheduled consultation time (unless due to emergency circumstances)
• No-shows or missed appointments without prior cancellation

We understand that exceptional circumstances may arise. All refund requests will be reviewed on a case-by-case basis, and we are committed to finding fair solutions.

General Legal Requirements

This return policy complies with applicable consumer protection laws and regulations:

• We respect your rights as a consumer under applicable local, state, and federal laws
• For services, consumer protection laws may vary by jurisdiction
• We will comply with all applicable legal requirements regarding refunds and cancellations
• If you are located in a jurisdiction with specific consumer protection rights, those rights are preserved

Order Cancellation Policy

You may cancel a scheduled consultation under the following conditions:

• More than 24 hours in advance: Full refund or free rescheduling available
• Less than 24 hours in advance: Refund or rescheduling subject to our discretion and may incur a cancellation fee
• Same-day cancellations: Generally not eligible for refund unless due to documented emergency circumstances
• No-shows: Not eligible for refund or rescheduling

To cancel, contact us via email or phone using the contact information provided below.

Refund Procedure

If your refund request is approved:

1. We will send you a confirmation email acknowledging your refund request
2. Refunds will be processed to your original payment method
3. Processing time: 10-14 business days from approval date
4. You will receive a notification once the refund has been processed
5. The refunded amount will appear on your statement within 5-10 business days after processing, depending on your financial institution

Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider and financial institution.

Contact Information

If you have questions about our return policy, need to cancel a consultation, or wish to request a refund, please contact us:

• Email: welcomeY3mxs9K1m
• Phone: +1 (484) 513-1175

We aim to respond to all inquiries within 24-48 hours during business days. For urgent matters, please call us directly.